Terms and conditions

TERMS AND CONDITIONS

When you shop with us, you accept our terms and conditions.
These terms and conditions apply to purchases made by consumers on the online store www.glowcollection.dk, owned and operated by:
 
GDP ApS "Smart & Green"
Ejby Torvevej 10b
2600 Glostrup
CVR. No: 37 17 42 11
E-mail: support@glowcollection.dk

 
We recommend that you read the following conditions carefully before you start shopping.
 
How to shop with us:
To make a purchase online you must go through the following steps:
  1. Find the item you want and add them to the basket - then proceed to checkout. 
  2. Enter your personal information and select the desired shipping.
  3. Select the desired payment method. You can either pay by credit card or your smartphone    via MobilePay.
  4. Check that all information is correct on the collection side and confirm the purchase (remember to accept our Terms & Conditions).
  5. Payment is now via encrypted and secure payment providers (DIBS).
  6. You will receive, immediately after, an order confirmation by email, valid as a receipt.
  7. You will also receive an email once it is shipped.
 
The displayed products cannot be ordered by phone, but only via our web shops.
If there are goods, which are temporary sold out, they will be marked in the shop with an expected delivery time.
 
We will process your order as quickly as possible.
All orders are packaged within 1-3 business days, subject to availability.
For purchases more than 499 Dkk incl. vat you will get free delivery in Denmark to a GLS packshop adress
Delivery of goods is considered complete when the carrier has delivered the goods at the GLS pack shop delivery address.
If the item cannot be delivered, rejected because of damage etc., or if you use your right of withdrawal to the invoice amount for the product concerned, the amount will be deposited into your account when GDP Ltd. have received the product.
Other requirements for return of goods can be seen below.
 
Payment:
You can pay with the following cards:
 
• Dankort 
• Mastercard 
• Maestro 
• Visa 
• Mobile Pay 
 
There is no card fee connected using the various payment options. 
The amount will first be raised on your card when the goods are sent from us. There can never be deducted an amount greater than what you have approved.
When you enter your address and credit card information, it happens on a connection that is secured with SSL (Secure Sockets Layer).
This means that the information is encrypted, so no unauthorized person can read it.
 
Security around the card information:

In the payment phase, you abandoned the items you have ordered and the total price.
 
When you choose to go to the checkout, you will be taken to a secure (encrypted) Internet connection (https: //) where you must enter the following:
 
• Credit card number
• Expiration
• Check digits
 
GDP ApS stands alone for the sale and shipment of the product and does not come in contact with or see your credit card information. They are handled exclusively on a secure server with a secure connection (encryption) via a payment service provider.
 
Cancellation
We offer a 14 day right of cancellation and 14 days return policy if goods are returned back in undamaged original packaging.
Do you want to cancel  your purchase, this shall be notified by support@glowcollection.dk.
In the message, make us clearly aware that you want to use your right of withdrawal.
You will bear the costs associated with returning the goods. It is important to make sure the product is securely packed.
 
Upon returning, we need the following information when sending the product to us:
When you return the product, please state what the problem is, as detailed as possible.
Note We do not receive packages sent per COD or the like.
Remember to return the goods in protective packaging and get a receipt for shipment.
 
We recommend that the goods are sent by Post Denmark or GLS as parcel post.
In this way, the package always be traced. The package is sent as a parcel with Post Denmark, the package is not insured and sender are responsible. Save your postal receipt as proof that the package is shipped.
As soon as we have received the returned goods, we will credit your credit card. We will credit the card used to purchase the goods.
Note, upon returning, it is important to specify an order number and your name and address. Without this information we cannot process your request for a refund.
 
Sales Equivalent exchanged not!
 
Delivery Other countries 
Shipping Time in Europe is around 2-10 working days.

Tax abroad
Non-EU countries is all tax-free in GDP ApS. The VAT is automatically deducted during the checkout process when selecting land. The beneficiary country imposes itself customs and VAT by its own rules when goods are received.
 
GDP ApS bears no responsibility for customs duties and other fees imposed by customs authorities.
 
Note: Customs clearance may delay the delivery.
Please note that it is your responsibility to pay for any additional charges.
 
Complaints
All items are covered by the Danish Sale of Goods Act, which gives you 24 months warranty. You can complain about defects that occur within 24 months after purchase. If the defect occurs due to negligence, neglect or normal wear and tear will void the warranty.
If you have a complaint, it is important that you contact us before you send the product back. In connection with the approved claim due to a defect product we proves shipping by the cheapest shipping method. We do not receive packages sent per COD or packages not only is advertised on e-mail support@smartandgreen.design
 
Remember to return the goods in protective packaging. If the product upon receipt with us is damaged due to improper packaging, we will not pay any compensation. 
 
We hope you enjoy your purchase.